Unable to upgrade to Ylastic enterprise

abhishek.kumar's Avatar


28 Sep, 2021 05:26 PM

Not able to upgrade from Ylastic plus to enterprise. When I start the upgrade process, it redirects me to Amazon Pay and I log into the amazon account.. then get redirected to the select payment method screen. When I checkmark Pay and click on Subscribe to Ylastic Enterprise.. nothing happens. The browser tools console shows some javascript errors. Please check. This has been an open issue for more than a month since I checked last.

  1. Support Staff 1 Posted by Ylastic on 28 Sep, 2021 05:42 PM

    Ylastic's Avatar

    Will get this tracked down ASAP.

    Would you prefer to do invoicing with us? I will upgrade your version to Enterprise immediately, and we will invoice you instead of using Amazon Payments. Most of our customers have moved to invoicing as it ties in better with their enterprise systems.

    The invoices are for 3/6/12 months. Would you like to do that?


  2. 2 Posted by abhishek.kumar on 29 Sep, 2021 02:57 PM

    abhishek.kumar's Avatar

    Yes that should be fine. Please send a 12 months invoice to [email blocked]<mailto:[email blocked]> and cc [email blocked]<mailto:[email blocked]>.
    When will the upgrade take effect?


    Abhishek Kumar
    SHORELIGHT| Senior DevOps Engineer
    (913) 523-4311| [email blocked]<mailto:[email blocked]> |
    2 Seaport Lane|Suite 500 |Boston, MA 02210

    From: Ylastic <[email blocked]>
    Date: Tuesday, September 28, 2021 at 3:47 PM
    To: Abhishek Kumar <[email blocked]>
    Subject: Re: Unable to upgrade to Ylastic enterprise [Problems #75001]
    EXTERNAL: This email came from an external sender. Check that the sender is who they say they are. [What's this?<https://shorelig.ht/externalemaildisclaimer>]

  3. Support Staff 3 Posted by Ylastic on 29 Sep, 2021 04:20 PM

    Ylastic's Avatar

    Your version has ben upgraded. Please logout and login again and you should see the updated version. If you have any issues please let us know.

    Will get the invoice prepared and sent out.


  4. Ylastic closed this discussion on 06 Oct, 2021 01:55 PM.

  5. Support Staff 4 Posted by Ylastic on 06 Oct, 2021 02:01 PM

    Ylastic's Avatar

    Invoice sent.


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