Error when retrieving the list of all public images from EC2.

Eric's Avatar

Eric

17 Oct, 2013 04:10 PM

I'm getting this error message on the images page, and can't launch new instances as a result.

  1. 1 Posted by Eric on 30 Oct, 2013 08:18 PM

    Eric's Avatar

    Hello? Anybody there?

  2. 2 Posted by wvondrak on 13 Nov, 2013 08:18 PM

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    Same here.

  3. Support Staff 3 Posted by Ylastic on 13 Nov, 2013 08:23 PM

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    We seem to have this issue periodically with Tender where we just dont seem to get notified on the updates. Sorry about that. We are thinking about moving to a different support solution.

    Are you still having this issue with the images page?

    thanks

  4. 4 Posted by wvondrak on 13 Nov, 2013 08:23 PM

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    Yes

  5. Support Staff 5 Posted by Ylastic on 13 Nov, 2013 08:30 PM

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    Is this on a specific region?

  6. 6 Posted by wvondrak on 13 Nov, 2013 08:32 PM

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    Virginia

  7. Support Staff 7 Posted by Ylastic on 13 Nov, 2013 09:44 PM

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    found the issue. We use memcache for caching the images list and seems like we are running into a case suddenly where we are hitting the boundaries of individual memcache object size. We have a fix for it. Deployed to production. Please try this again and let us know if it does not work for you.

    thanks!

  8. 8 Posted by wvondrak on 14 Nov, 2013 12:17 PM

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    I can confirm that the problem is now resolved. Thank you

  9. Support Staff 9 Posted by Ylastic on 14 Nov, 2013 12:44 PM

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    Closing the issue

  10. Ylastic closed this discussion on 14 Nov, 2013 12:44 PM.

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