Snapshots failing to load

Jason Bis's Avatar

Jason Bis

05 Sep, 2012 07:28 PM

I cant get my snapshots to load... keep getting an internal error. (earlier today, it was a timeout error)

  1. Support Staff 1 Posted by Ylastic on 05 Sep, 2012 07:54 PM

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    Which region are your snapshots in?


  2. 2 Posted by Jason Bis on 05 Sep, 2012 07:55 PM

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    East region

  3. 3 Posted by Jason Bis on 06 Sep, 2012 02:47 PM

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    any updates? This is holding up a production region migration.

  4. Support Staff 4 Posted by Ylastic on 06 Sep, 2012 02:50 PM

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    We are not able to reproduce this on any of our test or production accounts in any of the regions. Wondering if this is an account specific issue.


  5. 5 Posted by Jason Bis on 06 Sep, 2012 02:52 PM

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    how many snapshots do you have though? we have over 8000. I can view them just fine in the Amazon console but we need to migrate some of them

  6. Support Staff 6 Posted by Ylastic on 06 Sep, 2012 02:56 PM

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    We have about 900 snaps in that account I think. This might be an issue related to retrieving all of those snaps maybe. Going to add several thousand snaps and see if we are able to recreate this.

  7. 7 Posted by Luci1976 on 07 Sep, 2012 03:50 AM

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  8. 8 Posted by Jason Bis on 03 Dec, 2012 04:49 PM

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    We still cannot access any of our snapshots across any of our accounts. Get "failed to load snapshots - Gateway timeout" error. Any ideas?

  9. Ylastic closed this discussion on 08 Aug, 2014 02:17 PM.

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