Snapshots failing to load

Jason Bis's Avatar

Jason Bis

05 Sep, 2012 07:28 PM

I cant get my snapshots to load... keep getting an internal error. (earlier today, it was a timeout error)

  1. Support Staff 1 Posted by Ylastic on 05 Sep, 2012 07:54 PM

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    Which region are your snapshots in?

    thanks!

  2. 2 Posted by Jason Bis on 05 Sep, 2012 07:55 PM

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    East region

  3. 3 Posted by Jason Bis on 06 Sep, 2012 02:47 PM

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    any updates? This is holding up a production region migration.

  4. Support Staff 4 Posted by Ylastic on 06 Sep, 2012 02:50 PM

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    We are not able to reproduce this on any of our test or production accounts in any of the regions. Wondering if this is an account specific issue.

    thanks

  5. 5 Posted by Jason Bis on 06 Sep, 2012 02:52 PM

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    how many snapshots do you have though? we have over 8000. I can view them just fine in the Amazon console but we need to migrate some of them

  6. Support Staff 6 Posted by Ylastic on 06 Sep, 2012 02:56 PM

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    We have about 900 snaps in that account I think. This might be an issue related to retrieving all of those snaps maybe. Going to add several thousand snaps and see if we are able to recreate this.

  7. 7 Posted by Luci1976 on 07 Sep, 2012 03:50 AM

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    Thank you for making the sincere attempt to speak about this on support.ylastic.com . I feel very strong about it and would like to read more. If it's OK, as you achieve extra extensive wisdom, may you mind including extra articles similar to this one with additional info? It will be extraordinarily useful and helpful for me and my friends.

  8. 8 Posted by Jason Bis on 03 Dec, 2012 04:49 PM

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    We still cannot access any of our snapshots across any of our accounts. Get "failed to load snapshots - Gateway timeout" error. Any ideas?

  9. Ylastic closed this discussion on 08 Aug, 2014 02:17 PM.

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