MFA disable and re-enable

Baxter's Avatar


19 May, 2015 09:38 PM

Can't seem to find an administrative way to disable a users MFA and re-enable it. The user has a new device and wants to re-enable mfa for new said device, but can't see any way to do so from an admin perspective.

  1. Support Staff 1 Posted by Ylastic on 19 May, 2015 10:22 PM

    Ylastic's Avatar

    The MFA for login to Ylastic is per user, and sorry, we currently do not have any way for a single admin to administer it.


  2. 2 Posted by Baxter Grace on 19 May, 2015 10:37 PM

    Baxter Grace's Avatar

    So if someone gets a new device we have to delete their account and add them again?

    Baxter Grace
    IT Support Technician
    W: 720.386.9257
    C: 636.393.8682

  3. Support Staff 3 Posted by Ylastic on 19 May, 2015 10:43 PM

    Ylastic's Avatar

    Currently, if you email us, we will disable MFA on the account so the user can login and reset/rescan their MFA. We are planning on making this easier so an admin can disable/enable it for any individual user in the Ylastic account.

  4. Ylastic closed this discussion on 03 Feb, 2017 01:33 PM.

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