MYSQL server has gone away

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06 Jun, 2016 04:02 PM


There are a lot of problems with Ylastik since yesterday.

Scheduled backup of EBS instances failed for task [AMI Singapore - LIVE: daily] in account [ExperianMA main] - Mysql2::Error: MySQL server has gone away

Sometime we could not load the task list from the website, and at least one server did not start this morning...
Many databases were not backup today.

What's going on ? When the issue will be fixed ??

We had already submitted a similar problem few weeks ago without return from your end...

Please provide an update quickly !


  1. Support Staff 1 Posted by Ylastic on 06 Jun, 2016 04:24 PM

    Ylastic's Avatar

    The MYSQL servers went down last night. The backup servers also seem to have had some connectivity issues in EC2. We are getting that fixed. The tasks should be running again and next time your task runs it should finish successfully. The tasks page should be working fine now if you reload the page. If you are still getting errors with it, please let us know.


  2. Ylastic closed this discussion on 01 Aug, 2016 03:24 PM.

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