Not seeing Reports

Dmitriy's Avatar

Dmitriy

19 Nov, 2015 08:48 AM

Hi,

When I go to reports I see "No reports found for selected criteria".
I enabled the "Generate daily PDF reports" checkbox yesterday.

Could you please help.

  1. Support Staff 1 Posted by Ylastic on 19 Nov, 2015 01:12 PM

    Ylastic's Avatar

    Daily reports are generated once a day. Will check your account and update you once I have more info.

    thanks

  2. 2 Posted by Dmitriy on 24 Nov, 2015 09:31 AM

    Dmitriy's Avatar

    Hi,

    Any news on this issue?
    I still don't see the reports.

  3. Support Staff 3 Posted by Ylastic on 24 Nov, 2015 01:12 PM

    Ylastic's Avatar

    You seem to have added your AWS account number as 2iq, instead of the actual account number, on the accounts page. If you look at the screenshot above, you will see it. Please input the right account number.

    thanks

  4. Ylastic closed this discussion on 24 Nov, 2015 01:12 PM.

  5. Dmitriy re-opened this discussion on 25 Nov, 2015 10:19 AM

  6. 4 Posted by Dmitriy on 25 Nov, 2015 10:19 AM

    Dmitriy's Avatar

    hi,

    Thank you for your response.

    I fixed the account number yesterday. Actually I had to create another account number and remove the old one. Today I still don't see anything in Reports.

  7. 5 Posted by Dmitriy on 27 Nov, 2015 08:41 AM

    Dmitriy's Avatar

    Hi,

    Any news on this issue?
    I still don't see any daily reports in Ylastic.

  8. 6 Posted by Dmitriy on 02 Dec, 2015 04:32 PM

    Dmitriy's Avatar

    Please respond to my request.

    I am still not getting any daily reports.

  9. Support Staff 7 Posted by Ylastic on 02 Dec, 2015 04:33 PM

    Ylastic's Avatar

    Seeing reports generated for other accounts. Seems like an issue with permissions. Tracking this down.

    thanks

  10. Ylastic closed this discussion on 03 Feb, 2017 01:36 PM.

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