Not able to Login

Anchal Giriya's Avatar

Anchal Giriya

26 Oct, 2015 05:32 AM

Hi,

I am using 2 steps authentication method. It was working fine from last 3 days. Suddenly its start showing Invalid code provided for two-step verification.
No changes done from my side then how it is getting invalid.

Could you please help me in login into my account.

Regards,
Anchal

  1. Support Staff 1 Posted by Ylastic on 26 Oct, 2015 12:06 PM

    Ylastic's Avatar

    Are you still having this issue?

  2. 2 Posted by Anchal Giriya on 26 Oct, 2015 12:12 PM

    Anchal Giriya's Avatar

    Yes still i am facing the same issue.

    Regards,

    Anchal

    ________________________________

  3. Support Staff 3 Posted by Ylastic on 26 Oct, 2015 12:34 PM

    Ylastic's Avatar

    I have disabled MFA for your account. You should be able to login and rescan your MFA. Sounds like an issue with the client you are using? What are you using for MFA client?

  4. 4 Posted by Anchal Giriya on 26 Oct, 2015 12:41 PM

    Anchal Giriya's Avatar

    Thank you very much, now i am able to login.

    I am using google authenticator, kindly let me know if any other authenticator i can use.

    Regards,

    Anchal

    ________________________________

  5. Support Staff 5 Posted by Ylastic on 26 Oct, 2015 12:56 PM

    Ylastic's Avatar

    Try Authy - https://www.authy.com/personal/

    It is the best MFA app out there and works an all mobile phones, and platforms.

  6. Ylastic closed this discussion on 26 Oct, 2015 12:56 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac