I can't log in to my account

Kyle's Avatar

Kyle

08 Oct, 2015 02:55 AM

I've reset the password, and tried three different browsers. It takes my User/pass, but just hangs at the login screen. Is there something wrong with my account?

  1. Support Staff 1 Posted by Ylastic on 08 Oct, 2015 10:53 AM

    Ylastic's Avatar

    We have been trying to reach this account hiolder for a while now, as you are past due with payments for this account. Your account has been reenabled. Please login now, and go to the Ylastic settings page (https://dashboard.ylastic.com/settings) and click on the Update Payment button.Clicking the button will take you to Amazon Payments and you can setup new payment info. If you need any assistance please let us know.

    thanks

  2. 2 Posted by Kyle on 09 Oct, 2015 05:32 AM

    Kyle's Avatar

    Oh Wow! Ok, I've logged in and updated everything - can you please verify that we are good now?

  3. Support Staff 3 Posted by Ylastic on 09 Oct, 2015 12:31 PM

    Ylastic's Avatar

    Confirmed. Thanks for updating the payment info.

    thanks!

  4. Ylastic closed this discussion on 09 Oct, 2015 12:31 PM.

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