Home → Problems →

Snapshots for Virginia are not showing up in Dashboard (other regions are showing up)

• Edit

Matt @ Informa

24 Jun, 2015 01:40 PM

Hi Ylastic,

First, I just want to say how thankful we are for your excellent application and support. We need your help in troubleshooting an issue on our Dashboard where we can see snapshots for all regions _except_ Virginia. It does not matter if we filter on Virginia or All Regions, no snapshots in Virginia are showing up on the report. I am attaching screenshots depicting the problem. Please assist.

Best Regards,
Matt @ Informa

• other-regions.png 55.3 KB
• just-virginia.png 33.7 KB

1. Support Staff 1 Posted by Ylastic on 24 Jun, 2015 01:56 PM

   

   Looking into this. Will have an update for you ASAP.

   thanks!

   • Edit

2. Support Staff 2 Posted by Ylastic on 24 Jun, 2015 02:38 PM

   

   Update : Seems to be an issue with paging. We are looking into this and will have a fix for this later today.

   thanks!

   • Edit

3. Support Staff 3 Posted by Ylastic on 24 Jun, 2015 05:55 PM

   

   Fix deployed. Please reload your snapshots page, and let me know if it does not work for you.

   thanks!

   • Edit

4. 4 Posted by Sisson, Matt on 24 Jun, 2015 07:32 PM

   

   I logged out of Ylastic and cleared cookies. Logged back in and unfortunately the original problem still exists. Here are new screenshots:

   [cid:[email blocked]]
   [cid:[email blocked]]

   • image002.png 50.9 KB
   • image001.png 38.1 KB
   • Edit

5. Support Staff 5 Posted by Ylastic on 24 Jun, 2015 08:28 PM

   

   Unable to recreate this with our test accounts. Virginia snapshots are being displayed. Will look into this some more and see why only Virginia is not being returned for your account.

   • Edit

6. Support Staff 6 Posted by Ylastic on 24 Jun, 2015 08:42 PM

   

   I reset our cache servers so we can rebuild the caches again. Maybe an issue with caching on our end? Please reload the page and try this again.

   thanks!

   • Edit

7. 7 Posted by Sisson, Matt on 25 Jun, 2015 12:22 PM

   

   Working now…thanks for the quick resolution!

   Matt

   • Edit

8. Support Staff 8 Posted by Ylastic on 25 Jun, 2015 02:03 PM

   

   You are welcome! Closing this issue.

   thanks!

   • Edit

9. Ylastic closed this discussion on 25 Jun, 2015 02:03 PM.