Backup EBS instances failed



27 Aug, 2017 06:08 AM

Hi Team,

We have Backup EBS instances failed. kindly find the below error.

Task name: STG-API-GW-02-DR, OR-API-STG-DR

Error: Created AMI [ami-5e565225] for [i-0e45158815f59048c] in Virginia did not transition to an available state.

Note: Please have a look on this ASAP and fix it.

  1. 1 Posted by SRIRAMAMURTHY on 27 Aug, 2017 06:19 AM


    Hi Team,

      Please have a look on this and fix it ASAP.


  2. 2 Posted by Sriramamurthy on 29 Aug, 2017 07:45 AM

    Sriramamurthy's Avatar

    Hi Team,

    Still, We haven't received any reply from your end. Could you please respond to it.


  3. Support Staff 3 Posted by Ylastic on 29 Aug, 2017 12:04 PM

    Ylastic's Avatar

    This is not an issue with the task. It is an issue with the instance. AWS does not tell us any more detail about why the instance failed. Are you actually able to manually create an AMI for this instance?

  4. 4 Posted by Sriramamurthy on 30 Aug, 2017 06:18 AM

    Sriramamurthy's Avatar

    Yes, We can create an AMI for this instance.

  5. Support Staff 5 Posted by Ylastic on 30 Aug, 2017 11:48 AM

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    When we try to create an AMI through the API, the AMI is not being created. Try changing the time the task runs. Maybe the issue with the instance is the time when thew back up is made? Also could you give us more detail on the instance itself? region, os? Anything different about this instance?

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