Cannot login after password reset

Dylan Nicolini's Avatar

Dylan Nicolini

02 Aug, 2017 12:37 PM

Hello,

I have reset the password to the account [email blocked] and now cannot login. Can you confirm that this account is active?

  1. Support Staff 1 Posted by Ylastic on 02 Aug, 2017 01:00 PM

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    This account is currently disabled as payments are pending for this account.

  2. 2 Posted by Dylan Nicolini on 02 Aug, 2017 01:01 PM

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    Can you confirm that there are still backup processes running for this account against AWS?

  3. Support Staff 3 Posted by Ylastic on 02 Aug, 2017 01:03 PM

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    There seem to be some backups running. Those should be disabled too. Will check that.

    thanks

  4. 4 Posted by Dylan Nicolini on 02 Aug, 2017 01:05 PM

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    Are you able to allow me to login so that I can view the current payment information on file and confirm it?

  5. 5 Posted by Dylan Nicolini on 02 Aug, 2017 01:06 PM

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    We will require a full inventory of all services running before disabling them. These are mission critical production services that cannot be simply turned off.

  6. Support Staff 6 Posted by Ylastic on 02 Aug, 2017 01:08 PM

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    We have been sending emails about payments and they are just being ignored.

  7. 7 Posted by Dylan Nicolini on 02 Aug, 2017 01:09 PM

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    I sincerely apologize for that. Is there a phone number that you can be reached at?

  8. Support Staff 8 Posted by Ylastic on 02 Aug, 2017 01:11 PM

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    Sorry we dont have phone support. We have not been paid this year at all. If you can send me an email contact and mailing address, I can send out the invoice. Would you like to do that?

  9. 9 Posted by Dylan Nicolini on 02 Aug, 2017 01:12 PM

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    Can you confirm where the request for payment emails have been going to?

  10. Support Staff 10 Posted by Ylastic on 02 Aug, 2017 01:16 PM

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  11. 11 Posted by Dylan Nicolini on 02 Aug, 2017 01:18 PM

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    My apologies as the email has been blocked. Can you confirm the email address and name on the account? If possible, I would like to know what payment terms were arranged. I would also like to see all outstanding invoices.

  12. Support Staff 12 Posted by Ylastic on 02 Aug, 2017 01:21 PM

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    The name we have on file is :

    Michael Gattinella
    VP of Technical Services
    Solidify, Inc.
    655 Winding Brook Drive, Suite 201
    Glastonbury, CT 06033

    The payment terms havent changed. It is still $50 a month. The invoice will be from Jan - Aug 2017 - 8 x 50 = $400.

    Going forward, starting from September, we can invoice you every 3,6,12 months. Whatever you prefer.

  13. 13 Posted by Dylan Nicolini on 02 Aug, 2017 01:38 PM

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    Can you confirm if there was a credit card on file?

  14. Support Staff 14 Posted by Ylastic on 02 Aug, 2017 01:41 PM

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    We dont have any valid credit card on file currently.

  15. 15 Posted by Dylan Nicolini on 02 Aug, 2017 01:57 PM

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    Can you confirm when the last successful payment was received? Also, please send over a formal invoice in PDF format.

  16. Support Staff 16 Posted by Ylastic on 02 Aug, 2017 02:36 PM

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    Last payment was in 2016.

    Who should we send the pdf invoice to?

  17. 17 Posted by Dylan Nicolini on 02 Aug, 2017 02:37 PM

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    Please send the invoice to me.

  18. 18 Posted by Dylan Nicolini on 02 Aug, 2017 04:25 PM

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    Are you able to confirm the last 4 digits and expiration date of the credit card you were previously charging?

    Thanks,

    Dylan

  19. Support Staff 19 Posted by Ylastic on 02 Aug, 2017 04:53 PM

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    Sorry we do not have any access to the credit card information or its number or exp. date. That is all stored and processed by Amazon Payments.

  20. 20 Posted by Dylan Nicolini on 02 Aug, 2017 05:42 PM

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    I see that the invoice allows for 15 days for payment. Can you confirm that the backup services within Ylastic will continue running during that time?

  21. Support Staff 21 Posted by Ylastic on 02 Aug, 2017 05:51 PM

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    Confirming that the backups will continue to run. If you see any issue, please let me know.

    thanks

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