Unable to enter dashboard or any other page including the logout one

gluk's Avatar

gluk

19 Mar, 2017 08:43 AM

I can't access https://dashboard.ylastic.com/dashboard - getting an error in file attached.
Note that it also shows SSL certificate warning claiming that some elements there are insecure.
And your logout page (https://dashboard.ylastic.com/logout) gives me exactly the same error.
Please, advice ASAP.

  1. Support Staff 1 Posted by Ylastic on 19 Mar, 2017 11:58 AM

    Ylastic's Avatar

    Not seeing any issues with access for any other account. The insecure elements are not in the dashboard itself, but only in the access forbidden page that is displayed above.

    Are you still having an issue?

  2. 2 Posted by manikandan.veer... on 19 Mar, 2017 12:00 PM

    manikandan.veerappan-e's Avatar
  3. 3 Posted by gluk on 19 Mar, 2017 02:10 PM

    gluk's Avatar

    @Manikandan - it is not your ticket, so don't try to close it!

    @Ylastic Support
    Yes, I am still having this issue.

  4. Support Staff 4 Posted by Ylastic on 19 Mar, 2017 02:15 PM

    Ylastic's Avatar

    Removed the user who posted on wrong ticket from this.

    Unable to recreate this on our end. Wondering if this may be a browser/networking issue.
    What browser are you using? Can you try a different browser?

  5. 5 Posted by gluk on 19 Mar, 2017 02:40 PM

    gluk's Avatar

    Tested it already with number of browsers, Chrome, Firefox, IE11 - they all give same error.
    My IP is 207.232.40.121 - can you check your access logs?

  6. Support Staff 6 Posted by Ylastic on 19 Mar, 2017 02:41 PM

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    What is your public IP address?

  7. Support Staff 7 Posted by Ylastic on 19 Mar, 2017 02:42 PM

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    Just saw that you had the ip in the prev post. looking into this ...

  8. Support Staff 8 Posted by Ylastic on 19 Mar, 2017 02:44 PM

    Ylastic's Avatar

    That IP seems to have been blocked. Whitelisted that IP. Please try it now.

    We block IPs that send too many unauuthorized requests, and this IP was on that list from several months ago. I guess you have not tried to login recently.

  9. Support Staff 9 Posted by Ylastic on 19 Mar, 2017 03:07 PM

    Ylastic's Avatar

    Checking back to see if you are set now.

  10. 10 Posted by gluk on 19 Mar, 2017 03:14 PM

    gluk's Avatar

    Nothing changed.
    Looks like it is still blocked...

  11. Support Staff 11 Posted by Ylastic on 19 Mar, 2017 03:18 PM

    Ylastic's Avatar

    Please try this again. Reset the blocked list.

    thanks

  12. 12 Posted by manikandan.veer... on 19 Mar, 2017 03:20 PM

    manikandan.veerappan-e's Avatar

    The problem is resolved .This ticket can be closed .

    Manikandan Veerappan
    Consultant
    Information Technology
    TECH MAHINDRA LTD
    Dubai, United Arab Emirates
    T +971 4 2061694
    M +971 564770901
    [email blocked]<mailto:[email blocked]>
    [cid:[email blocked]]<http://www.majidalfuttaim.com/en/page/holding>

    majidalfuttaim.com<http://www.majidalfuttaim.com> | Lead by Example
    [cid:[email blocked]]<https://www.facebook.com/MajidAlFuttaim/> [cid:[email blocked]] <https://www.instagram.com/majidalfuttaim/> [cid:[email blocked]] <https://twitter.com/majidalfuttaim> [cid:[email blocked]] <http://linkedin.com/company/majid-al-futtaim> [cid:[email blocked]] <https://www.youtube.com/user/majidalfuttaim> [cid:[email blocked]] <http://www.periscope.tv/majidalfuttaim>

  13. 13 Posted by manikandan.veer... on 19 Mar, 2017 03:20 PM

    manikandan.veerappan-e's Avatar

    Why I am getting this thread again and again . I already told my issue is resolved

    Manikandan Veerappan
    Consultant
    Information Technology
    TECH MAHINDRA LTD
    Dubai, United Arab Emirates
    T +971 4 2061694
    M +971 564770901
    [email blocked]<mailto:[email blocked]>
    [cid:[email blocked]]<http://www.majidalfuttaim.com/en/page/holding>

    majidalfuttaim.com<http://www.majidalfuttaim.com> | Lead by Example
    [cid:[email blocked]]<https://www.facebook.com/MajidAlFuttaim/> [cid:[email blocked]] <https://www.instagram.com/majidalfuttaim/> [cid:[email blocked]] <https://twitter.com/majidalfuttaim> [cid:[email blocked]] <http://linkedin.com/company/majid-al-futtaim> [cid:[email blocked]] <https://www.youtube.com/user/majidalfuttaim> [cid:[email blocked]] <http://www.periscope.tv/majidalfuttaim>

  14. 14 Posted by gluk on 19 Mar, 2017 03:27 PM

    gluk's Avatar

    @Manikandan
    Learn to read - it is not your thread.
    Please, avoid to post here.

    @Ylastic Support
    Great, finally I can get in.
    Many thanks.

  15. Support Staff 15 Posted by Ylastic on 19 Mar, 2017 03:28 PM

    Ylastic's Avatar

    Great! Closing this thread.

    thanks!

  16. Ylastic closed this discussion on 19 Mar, 2017 03:28 PM.

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